40400 Platform Privacy Policy — Protecting Your Information
Your privacy is our priority. This policy explains how 40400 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
What Information Do We Collect?
When you register and use the 40400 platform, we collect several categories of information to ensure our services run smoothly, securely and in a way that meets your needs as a user in Malaysia.
Account Information: Your full name, email address, phone number, date of birth, and username as provided during registration. This information is required to verify your identity and manage your account.
Payment Information: Details relating to the payment methods you use for deposits and withdrawals in Malaysian Ringgit (MYR), including the account holder's name and transaction reference numbers. We do not store your full card number or online banking password.
Device & Browser Information: IP address, browser type, operating system, screen resolution and device type used to access the 40400 platform. This data helps us detect suspicious activity and enhance the user experience.
Usage Data: In-platform activity records including games played, bets placed, session duration, pages visited, and interactions with platform features. This data is used for analytics and service improvement purposes.
How Is Your Information Used?
Handles registration, verifies user identity, manages log-ins, and enables access to all 40400 platform features including betting, deposits, and withdrawals.
Processes deposits and withdrawals in MYR, verifies payments via local methods such as TNG eWallet and FPX, and generates transaction records for your account.
Detecting and investigating suspicious activity, preventing fraud and money laundering, and ensuring all users comply with the platform's terms of use.
Analyses how users interact with the platform to improve the interface, introduce new features, and maintain 40400's technical performance at its best.
Sends important notifications relating to your account, promotions, policy updates, and customer support. You may opt out of marketing communications at any time.
Fulfilling legal obligations under applicable Malaysian legislation, including the retention of transaction records and cooperation with lawful authorities where required.
Cookies, Tracking & Similar Technologies
40400 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use are as follows:
- Essential Cookies: Required for core platform operations such as login, session verification and security. These cookies cannot be disabled.
- Performance Cookies: Collects anonymised data on how users interact with the platform to help us identify technical issues and improve performance.
- Functional Cookies: Stores user preferences such as language, display settings, and activity history to enable a more personalised experience.
- Analytics Cookies: Used to analyse usage patterns in aggregate. This data contains no personally identifiable information.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. By continuing to use 40400, you agree to the use of cookies as described in this policy.
Data Storage, Security & Information Sharing
Data Storage & Security
All personal information collected by 40400 is stored on servers protected by industry-standard SSL/TLS encryption protocols. We apply strict access controls to ensure only authorised personnel can access your data.
Data retention periods depend on the purpose of collection and applicable legal requirements. Active account data is retained for as long as your account remains active, while transaction records are kept for the period prescribed under Malaysian financial law. Once the retention period expires, data will be securely deleted or anonymised.
While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach that affects you, we will notify you in accordance with the procedures required by law.
Sharing With Third Parties
40400 does not sell, rent or trade your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:
- Payment Provider: Information required to process MYR transactions is shared with verified payment providers such as FPX and TNG eWallet.
- Authorities: Where required by law or a directive from a competent authority in Malaysia, we may be obliged to disclose the information requested.
- Technical Service Provider: Service providers that support our platform operations may have limited access to the data needed for their functions, and are bound by confidentiality agreements.
- Business Transfer: In the event of a merger or acquisition, user information may be transferred to the new entity, subject to a comparable privacy policy.
Your Rights as a User & How to Contact Us
As a 40400 platform user, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account settings.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information. Please note that some data may need to be retained to fulfil legal obligations.
- Right to Restrict Processing: You may ask us to restrict how we use your information in certain circumstances, such as while you are disputing the accuracy of that data.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
To submit any request relating to your privacy rights, or if you have questions about this Privacy Policy, please contact our team by email: [email protected]. We will endeavour to respond within 14 business days of receiving your request.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. You will be notified of any significant changes via the platform or your account email. The latest effective date is stated at the top of this document.
Have questions about how we protect your data? We're here to help.
Response within 14 business days
Your Data is Safe with 40400
We take every user's privacy seriously. Register your account with confidence and enjoy a safe, private, and responsible online entertainment experience in Malaysia.